Terms, Conditions and Warranty Policy

Ownership of Site; Agreement to Terms of Use

These Terms and Conditions of Use (the “Terms of Use”) apply to the Veiled Group web site located at www.veiledgroup.com, and all associated sites linked to www.veiledgroup.com by Veiled Group (collectively, the “Site”). The Site is the property of Veiled Group Limited (“VeiledGroup”). BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.
Veiled Group reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time. It is your responsibility to check these Terms of Use periodically for changes. Your continued use of the Site following the posting of changes will mean that you accept and agree to the changes. As long as you comply with these Terms of Use, Veiled Group grants you a personal, non-exclusive, non-transferable, limited privilege to enter and use the Site.

Content
All text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music, artwork and computer code (collectively, “Content”), including but not limited to the design, structure, selection, coordination, expression, “look and feel” and arrangement of such Content, contained on the Site is owned, controlled by Veiled Group.

Your Use of the Site
You may not attempt to gain unauthorized access to any portion or feature of the Site, or any other systems or networks connected to the Site or to any Veiled Group server, or to any of the services offered on or through the Site, by hacking, password “mining” or any other illegitimate means.
You may not reverse look-up, trace or seek to trace any information on any other user of or visitor to the Site, or any other customer of Veiled Group, including any Veiled Group account not owned by you, to its source, or exploit the Site or any service or information made available or offered by or through the Site, in any way where the purpose is to reveal any information, including but not limited to personal identification or information, other than your own information, as provided for by the Site.
You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of the Site or any transaction being conducted on the Site, or with any other person’s use of the Site.
You may not forge headers or otherwise manipulate identifiers in order to disguise the origin of any service offered on or through the Site. You may not pretend that you are, or that you represent, someone else, or impersonate any other individual or entity.
You may not use the Site or any Content for any purpose that is unlawful or prohibited by these Terms of Use, or to solicit the performance of any illegal activity or other activity, which infringes the rights of Veiled Group or others.

Purchases; Other Terms and Conditions
Additional terms and conditions may apply to purchases of goods or services and to specific portions or features of the Site, including contests, promotions or other similar features, all of which terms are made a part of these Terms of Use by this reference. You agree to abide by such other terms and conditions. If there is a conflict between these Terms of Use and the terms posted for or applicable to a specific portion of the Site or for any service offered on or through the Site, the latter terms shall control with respect to your use of that portion of the Site or the specific service.
Veiled Group’s obligations, if any, with regard to its products and services are governed solely by the agreements pursuant to which they are provided, and nothing on this Site should be construed to alter such agreements. Veiled Group may make changes to any products or services offered on the Site, or to the applicable prices for any such products or services, at any time, without notice. The materials on the Site with respect to products and services may be out of date, and Veiled Group makes no commitment to update the materials on the Site with respect to such products and services.
The following terms also govern and apply to your use of the Site, and they are incorporated herein by this reference:
Each of these policies may be changed from time to time and are effective immediately upon posting such changes on the Site.

Accounts, Passwords and Security
Certain features or services offered on or through the Site may require you to open an account (including setting up a Veiled Group ID and password). You are entirely responsible for maintaining the confidentiality of the information you hold for your account, including your password, and for any and all activity that occurs under your account as a result of your failing to keep this information secure and confidential. You agree to notify Veiled Group immediately of any unauthorized use of your account or password, or any other breach of security.
You may not use anyone else’s Veiled Group ID, password or account at any time without the express permission and consent of the holder of that Veiled Group ID, password or account. Veiled Group cannot and will not be liable for any loss or damage arising from your failure to comply with these obligations.

Privacy
Veiled Group’s Privacy Policy applies to use of this Site, and its terms are made a part of these Terms of Use by this reference. Additionally, by using the Site, you acknowledge and agree that Internet transmissions are never completely private or secure. You understand that any message or information you send to the Site may be read or intercepted by others, even if there is a special notice that a particular transmission (for example, credit card information) is encrypted.
Links to Other Sites and to the Veiled Group Site
This Site may contain links to other independent third-party Web sites (“Linked Sites”). These Linked Sites are provided solely as a convenience to our visitors. Such Linked Sites are not under Veiled Group’s control, and Veiled Group is not responsible for and does not endorse the content of such Linked Sites, including any information or materials contained on such Linked Sites. You will need to make your own independent judgment regarding your interaction with these Linked Sites.

Disclaimers
VEILED GROUP DOES NOT PROMISE THAT THE SITE OR ANY CONTENT, SERVICE OR FEATURE OF THE SITE WILL BE ERROR-FREE OR UNINTERRUPTED, OR THAT ANY DEFECTS WILL BE CORRECTED, OR THAT YOUR USE OF THE SITE WILL PROVIDE SPECIFIC RESULTS. THE SITE AND ITS CONTENT ARE DELIVERED ON AN “AS-IS” AND “AS-AVAILABLE” BASIS. ALL INFORMATION PROVIDED ON THE SITE IS SUBJECT TO CHANGE WITHOUT NOTICE. VEILED GROUP CANNOT ENSURE THAT ANY FILES OR OTHER DATA YOU DOWNLOAD FROM THE SITE WILL BE FREE OF VIRUSES OR CONTAMINATION OR DESTRUCTIVE FEATURES. VEILED GROUP DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF ACCURACY, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. VEILED GROUP DISCLAIMS ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS AND CONDUCT OF ANY THIRD PARTIES IN CONNECTION WITH OR RELATED TO YOUR USE OF THE SITE AND/OR ANY VEILED GROUP SERVICES. YOU ASSUME TOTAL RESPONSIBILITY FOR YOUR USE OF THE SITE AND ANY LINKED SITES. YOUR SOLE REMEDY AGAINST VEILED GROUP FOR DISSATISFACTION WITH THE SITE OR ANY CONTENT IS TO STOP USING THE SITE OR ANY SUCH CONTENT. THIS LIMITATION OF RELIEF IS A PART OF THE BARGAIN BETWEEN THE PARTIES.
The above disclaimer applies to any damages, liability or injuries caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction of or unauthorized access to, alteration of, or use, whether for breach of contract, tort, negligence or any other cause of action.

Limitation of Liability
Except where prohibited by law, in no event will Veiled Group be liable to you for any indirect, consequential, exemplary, incidental or punitive damages, including lost profits, even if Veiled Group has been advised of the possibility of such damages.

Indemnity
You agree to indemnify and hold Veiled Group, its officers, directors, shareholders, predecessors, successors in interest, employees, agents, subsidiaries and affiliates, harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against Veiled Group by any third party due to or arising out of or in connection with your use of the Site.
Violation of These Terms of Use Veiled Group reserves the right at all times to disclose any information that Veiled Group deems necessary to comply with any applicable law, regulation, legal process or governmental request. Veiled Group also may disclose your information when Veiled Group determines that applicable law requires or permits such disclosure.
If Veiled Group does take any legal action against you as a result of your violation of these Terms of Use, Veiled Group will be entitled to recover from you, and you agree to pay, all reasonable attorneys’ fees and costs of such action, in addition to any other relief granted to Veiled Group. You agree that Veiled Group will not be liable to you or to any third party for termination of your access to the Site as a result of any violation of these Terms of Use.

Governing Law; Dispute Resolution
You agree that all matters relating to your access to or use of the Site, including all disputes, will be governed by the laws of the Republic of Cyprus without regard to conflicts of laws provisions. You agree to the personal jurisdiction by and venue in the District Court of Limassol, and waive any objection to such jurisdiction or venue. Any claim under these Terms of Use must be brought within one (1) year after the cause of action arises, or such claim or cause of action is barred. Claims made under the separate terms and conditions of purchase for goods and services are not subject to this limitation. No recovery may be sought or received for damages other than out-of-pocket expenses, except that the prevailing party will be entitled to costs and attorneys’ fees. In the event of any controversy or dispute between Veiled Group and you arising out of or in connection with your use of the Site, the parties shall attempt, promptly and in good faith, to resolve any such dispute. If we are unable to resolve any such dispute within a reasonable time (not to exceed thirty (30) days), then either party may submit such controversy or dispute to mediation. If the dispute cannot be resolved through mediation, then the parties shall be free to pursue any right or remedy available to them under applicable law.

Miscellaneous
You may not use or export or re-export any Content or any copy or adaptation of such Content, or any product or service offered on the Site, in violation of any applicable laws or regulations, including without limitation Republic of Cyprus export laws and regulations. If any of the provisions of these Terms of Use are held by a court or other tribunal of competent jurisdiction to be void or unenforceable, such provisions shall be limited or eliminated to the minimum extent necessary and replaced with a valid provision that best embodies the intent of these Terms of Use, so that these Terms of Use shall remain in full force and effect. These Terms of Use constitute the entire agreement between you and Veiled Group with regard to your use of the Site, and any and all other written or oral agreements or understandings previously existing between you and Veiled Group with respect to such use are hereby superseded and cancelled. Other than as provided in a purchase agreement you enter into with Veiled Group, Veiled Group will not accept any counter-offers to these Terms of Use, and all such offers are hereby categorically rejected. Veiled Group’s failure to insist on or enforce strict performance of these Terms of Use shall not be construed as a waiver by Veiled Group of any provision or any right it has to enforce these Terms of Use, nor shall any course of conduct between Veiled Group and you or any other party be deemed to modify any provision of these Terms of Use. These Terms of Use shall not be interpreted or construed to confer any rights or remedies on any third parties.

Feedback and Information
Any feedback you provide at this site shall be deemed to be non-confidential. Veiled Group shall be free to use such information on an unrestricted basis.
The information contained in this web site is subject to change without notice.

All rights reserved.
 Veiled Group Ltd., , Limassol, Cyprus.

Veiled Group Online and Retail SALES & REFUND TERMS AND CONDITIONS (“TERMS”)

Sales and Refund Policy
Thanks for shopping at Veiled Group. We appreciate the fact that you like to buy the cool stuff we build. We also want to make sure you have a rewarding experience while you’re shopping at Veiled group’s online store.
The following terms and conditions apply to transactions at the Veiled Group Online store. By placing an order or making a purchase at a Veiled group’s store, you agree to the terms set forth below.

Standard Return Policy
For any undamaged product, simply return it with its included accessories and packaging along with the original receipt within 14 days of the date you receive the product, and we’ll exchange it or offer a refund based upon the original payment method. In addition, please note the following:

Veiled Solar Charger Returns
Veiled Solar Charger may only be returned or exchanged if it’s in its original, undamaged and unmarked condition after passing inspection at Veiled Group’s facilities. Depending on your original form of tender, a check, wire transfer, or refund to your debit/credit card will be issued within 10 business days provided the returned item is in its original condition.
Making unauthorized modifications or interference to the products will render your warranty void.

Pricing and Price Reductions/Corrections
Veiled Group reserves the right to change prices for products displayed at/on the Veiled Group Store at any time, and to correct pricing errors that may inadvertently occur.
Should Veiled Group reduce its price on any Veiled Group’s-branded product within 14 calendar days from the date you receive your product, feel free to contact us at info@veiledgroup.com to request a refund or credit of the difference between the price you were charged and the current selling price. To receive the refund or credit you must contact Veiled Group within 14 calendar days of the price change. Please note that this excludes limited-time price reductions, such as those that occur during special sales events.
Prices shown are in U.S. dollars. If you are paying for your order with an international Visa, MasterCard, or American Express credit card, please note that the purchase price may fluctuate with exchange rates. In addition, your bank or credit card issuer may also charge you foreign conversion charges and fees, which may also increase the overall cost of your purchase. Please contact your bank or credit card issuer regarding these fees.

Order Acceptance/Confirmation
Veiled Group may, in its sole discretion, refuse or cancel any order and limit order quantity. Veiled Group may also require additional qualifying information prior to accepting or processing any order. Once we receive your online order, we’ll provide you with an email order confirmation. Your receipt of an order confirmation, however, does not signify Veiled Group’s acceptance of your order, nor does it constitute confirmation of our offer to sell; we are simply confirming that we received your order. Veiled Group reserves the right at any time after receiving your order to accept or decline your order for any reason. If Veiled Group cancels an order after you have already been billed, Veiled Group will refund the billed amount.

Shipping & Delivery
Since the actual delivery of your order can be impacted by many events beyond Veiled Group’s control once it leaves our facilities, Veiled Group cannot be held liable for late deliveries. We will, however, work with you to ensure a smooth delivery.

Consumers Only
The Veiled Group Store sells and ships products to end-user customers only, and we reserve the right to refuse or cancel your order if we suspect you are purchasing products for resale.

Product Availability and Limitations
Depending on the popularity and/or supply constraints of some of our products, Veiled Group may have to limit the number of products available for purchase. Veiled Group reserves the right to change quantities available for purchase at any time, even after you place an order. Furthermore, In the event we cannot supply a product you ordered, Veiled Group will cancel the order and refund your purchase price in full.

Veiled Group One (1) Year Limited Warranty

The Veiled Group One-Year Limited Warranty is a voluntary manufacturer’s warranty. It provides rights separate to rights provided by applicable law, including but not limited to those relating to non-conforming goods.

WHAT IS COVERED BY THIS WARRANTY?
Veiled Group warrants the Veiled Group-branded products and accessories contained in the original packaging ("Veiled Group Product") against defects in materials and workmanship when used in accordance with Veiled Group's user manuals, technical specifications and other Veiled Group Product published guidelines for a period of ONE (1) YEAR from the date of original retail purchase by the end-user purchaser ("Warranty Period"). In order to be able to receive the remedies available under the One Year Limited Warranty for your product please contact Veiled Group: info@veiledgroup.com.
Please note: All claims made under the Veiled Group One-Year Limited Warranty will be governed by the terms set out in this warranty document.
In addition, Veiled Group will provide you with access to telephone technical support for a period of ninety (60) days from delivery of the Veiled Group products.

WHAT IS NOT COVERED BY THIS WARRANTY?
This warranty does not apply to any non-Veiled Group branded products and accessories.
Veiled Group shall notify you about any additional shipping and handling charges which may apply before rendering service depending on your location.
This warranty does not apply: (a) to consumable parts, such as batteries or protective coatings that are designed to diminish over time, unless failure has occurred due to a defect in materials or workmanship; (b) to cosmetic damage, including but not limited to scratches, dents and broken plastic on ports unless failure has occurred due to a defect in materials or workmanship; (c) to damage caused by use with a third party component or product that does not meet the Veiled Group Product’s guidelines; (d) to damage caused by accident, abuse, misuse, fire, earthquake or other external cause; (e) to damage caused by operating the Veiled Group Product outside the user manual, the technical specifications or other Veiled Group Product published guidelines; (f) to damage caused by service performed by anyone who is not a representative of Veiled Group Ltd; (g) to a Veiled Group Product that has been modified without the written permission of Veiled Group; (h) to defects caused by normal wear and tear or otherwise due to the normal aging of the Veiled Group Product; (i) if any serial number has been removed or defaced from the Veiled Group Product; or (j) if Veiled Group receives information from relevant public authorities that the product has been stolen or if you are unable to provide with the serial number of the product, and you cannot prove in any way that you are the authorized user of the product (eg. by presenting proof of purchase).

YOUR RESPONSIBILITIES
IF YOUR VEILED GROUP PRODUCT IS NOT CHARGED FOR A PERIOD OF MORE THAN 3 MONTHS YOU SHOULD MAKE SURE YOU STORE YOUR PRODUCT AT A DRY PLACE AND CHARGE IT BY ELECTRICITY EVERY THREE MONTHS AS A PRECAUTION AGAINST POSSIBLE OPERATIONAL FAILURES.
Following warranty service, your Veiled Group Product or a replacement product will be returned to you as your Veiled Group Product was configured when originally sold.
Important: Do not attempt to open the Veiled Group Product. Opening the Veiled Group Product or removing protective caps may cause damage that is not covered by this Warranty.

WHAT WILL VEILED GROUP DO IN THE EVENT OF A WARRANTY CLAIM?
If during the warranty period you submit a claim, Veiled Group will, at its option:

  1. repair the Veiled Group Product using new or previously used parts that are equivalent to new in performance and reliability, or
  2. replace the Veiled Group Product with the same model (or with your consent a product that has similar functionality) formed from new and/or previously used parts that are equivalent to new in performance and reliability, or
  3. refund your purchase price in exchange for the return of your Veiled Group Product.
When a product or part is replaced or a refund provided, any replacement item becomes your property and the replaced or refunded item becomes Veiled Group's property.
A replacement part or product or a repaired Veiled Group Product assumes the remaining warranty of the original Veiled Group Product or ninety (90) days from the date of replacement or repair, whichever provides longer coverage for you.

HOW TO OBTAIN WARRANTY SERVICE?
Please contact Veiled Group Ltd through email: info@veiledgroup.com
Veiled Group will provide warranty service through Mail-in service.

LIMITATION OF LIABILITY
A) Entire agreement:
Except from applicable law, all warranties, conditions and other terms not set out in this warranty document are excluded from the Veiled Group One-Year Limited Warranty. As a result, Veiled Group does not make any other promises, conditions or warranties about the service other than set out in this warranty document.
B) Limitation of liability:
Veiled Group is not responsible for damage, which is not Veiled Group’s fault or any loss of data. These exclusions shall not apply to (i) death or personal injury, (ii) fraud or gross negligence; or (iii) fraudulent misrepresentation; or (iv) any other liability that can not be limited or excluded as a matter of law.
The liability of Veiled Group is limited to the cost of repair and/or replacement of the unit under warranty.

GENERAL
No Veiled Group reseller, agent, or employee is authorized to make any modification, extension, or addition to this warranty. If any term is held to be illegal or unenforceable by force of law, it will be excluded from the warranty and the legality or enforceability of the remaining terms shall not be affected.

WARRANTY CONDITIONS:

  1. The warranty is only valid when the warranty form is properly completed and upon presentation of the proof of purchase consisting of original invoice or sales slip confirmation, indicating the date of purchase, dealers name and serial number. Veiled Group reserves the right to refuse warranty service if this information has been removed or changed after the original purchase of the product.
  2. Veiled Group’s obligations are to the repair of the defective part, and at its discretion replacement of the product.
  3. The warranty is not applicable in cases other than defects in material, design and workmanship. The warranty does not cover the following:
    - Abuse or misuse, including but not solely limited to the failure to use this product for its normal purposes or in accordance with Veiled Group’s instructions for usage and maintenance.
    - Damage of the battery caused by overcharging or by failure to use in accordance with the specific instructions of care outlined in the user manual.
    - The model, serial number and product number on the product has been altered, deleted, removed or made illegible.
    - Exposure to moisture, dampness, water or fire.
Disclaimer: Veiled Group is not to be held responsible for any data, information lost or missed by failure of the charger to perform at a specific time.